Service Area

Service Area

Serving Alpharetta GA and the Atlanta metropolitan area since 1992, Neese Jones Heating & Cooling provides complete heating and AC services for all major brands and models of equipment. This includes split systems, package units, heat pumps, furnaces and ductless air conditioners.

Our continuing investment in a comprehensive service department eliminates delays and promotes a rapid response to every heating and AC repair inquiry. Our NATE-Certified technicians have the knowledge and experience to quickly identify system malfunctions and complete a furnace or AC repair with minimal disruption to the customer’s daily routine.

We are proud to offer service to all of North Metro Atlanta including the following communities:

Google Rating

4.9

Based on 633 reviews

Neese Jones Heating & Air Conditioning Inc.

4.9

ross billingsley

00:18 19 Jan 21

Jessica Burger

12:40 16 Jan 21

Eric Sundby

23:45 14 Jan 21

By far the best HVAC company I've worked with. Highly recommended!

Henry Rischitelli

18:43 14 Jan 21

David MacIntosh

21:26 13 Jan 21

We needed a system replaced and got quick quality service at a reasonable price. Techs Tyler and Kyle were very nice, knowledgeable, skilled and professional. After that we signed up for semi-annual evaluation and maintenance.

ANTHONY WRIGHT

21:19 13 Jan 21

Eddie Montero

15:43 13 Jan 21

Robert Kaufmann

19:38 12 Jan 21

Marie Graham

18:39 12 Jan 21

Our two, 16 year old water heaters (50 gal, gas) finally broke down and starting leaking everywhere - we noticed this on Sunday evening but it likely happened earlier in the weekend. Called Neese Jones Monday morning at 8:00 and they had the two new units delivered (thanks DJ Mike!) and installed (thanks Mike T and his - unfortunately name unknown - assistant!) that afternoon. Cindy W. in the office was so helpful and friendly. We have used Neese Jones for our HVAC maintenance and installation for almost 10 years and I have never had any complaints. Service is always easy to schedule, technicians are quick but thorough and neat, and always very nice!

Mary Ann Farrow

12:38 09 Jan 21

Rapid response to our emergency call due to non-functioning AC .Our service tech was friendly, competent and eager to repair unit.

Cyn L

13:50 07 Jan 21

Called Neese Jones yesterday since the heat had shut of at night . We were told someone would come by between 11-3 pm. The technician finally turned up at 7.30 pm. In the mean while the heat had comeback on its own. He ran diagnostics and told us our damper was faulty and would need to be changed . We paid him $97 for his diagnosis .Today we got a call informing us it would be $485 parts and labor to change the damper and we gave them the go ahead since he diagnosed it as faulty.The technician comes in this evening and tells us nothing is wrong with our existing damper and charged us $85.00 for his visit today blaming us for not informing them the damper is working ! I’m not a professional and I based my decision on your diagnosis and yet you charge us for a wrong diagnosis and a unnecessary visit ! That’s just unprofessional!Update: Received a call from Mr. Neese . He heard our grievance and offered an appropriate solution . Nice to know that there are still businesses that are about service and not just profit! Updating my previous rating to 4 stars.

Joe keith

22:58 06 Jan 21

william grant

20:11 06 Jan 21

Robert Segat

17:36 05 Jan 21

Stelio Suarez

16:37 05 Jan 21

Sally Geraci

16:42 30 Dec 20

Always on time, careful with our home and professional. They have been in our home 2x a year for 14 years now. Totally happy with this company.

Jeff H

19:33 29 Dec 20

Monday, Dec. 28, 2020, we had a technician come out to do the winter service of our system. It's an older system so we know there will be issues. The tech must have knocked the ignitor out of position so when we turned the heat on that night it would not ignite. Called Neese Jones this morning (Dec. 29) and they answered and said they would have another tech come out that afternoon. Knowing how busy they are we appreciated their quick response. Anthony was our tech who came out today and fixed the problem. He is AWESOME! Identified the problem. Fixed it very quickly and saved us before the next blast of cold air comes through. Thank you Anthony!

Stan Thompson

18:20 28 Dec 20

Their employees are very professional and we have been very pleased with their service.

Randy Muecke

10:59 22 Dec 20

Always the best. Have been using them over 25 years.Allan is always knowledgeable and polite.

Don Richmond

11:39 19 Dec 20

Prompt on time for appointment. Knowledgeable technician. Reasonable price for service preformed.

J Trinkle

22:38 18 Dec 20

I have been a customer for over 15 years. . They are professional, reliable, trustworthy, and good at what they do.

Joel Gottlieb

18:37 18 Dec 20

All company personnel were professional and prompt. We're glad we selected Neese-Jones.

Gerald Scott

15:34 18 Dec 20

We could not ask for better service than we get from Neese Jones. They are prompt, professional, understanding of our needs and prompt to respond to every situation. I’ve been using Neese Jones for about 15 years. They have been a great company to work with. Service is great; charges are often less than I expected.

Mitchell Paull

20:44 17 Dec 20

Wonderful people!

Dustin Pitts

17:09 17 Dec 20

Scott Allen

16:04 17 Dec 20

They have been handling our Heating and Air needs for many years. Once again, so impressed with the quality of service. Entire team from the office to the field are very professional. Highly recommend Neese Jones.

Michael Russell

02:18 16 Dec 20

We have had Neese Jones service our HVAC needs for almost 20 years and their Customer Service is the best! The people at Neese Jones are their #1 asset and providing quick, responsive service is something we have come to rely on all these years. I have always felt as if they have my best interests, both comfort and economic, in mind when providing service and offering solutions!

Ed Rugg

17:39 12 Dec 20

We have a geothermal HVAC (Waterfurnace) system which has been installed, replaced once, and maintained twice a year for about 25 years by Neese Jones. Our technician, David Cope is a thorough professional and delight to work with. Neese Jones provides excellent service!

William Casement

22:18 11 Dec 20

Andy Simpson

18:52 11 Dec 20

Efficient, polite and follows COVID-19 requirements by wearing a mask in the house. Would highly recommend.

Todd Halverson

17:45 10 Dec 20

We've used Neese Jones for years, and have not been disappointed. We've been fortunate to have Keith here multiple times, and he's always on time, professional & courteous. He's great at diagnosing the issue, then explaining in layman's terms what the issues are, then always provides multiple options to address them. I never feel pressured to do anything without fully understanding costs & everything involved.

Doug Hill

16:31 10 Dec 20

We have been using Neese-Jones since 2006. We have found this company to be very reliable, professional and courteous. They service our units twice a year and leave us with a through explanation and written report detailing all they did during the inspection. They are never in a rush and are patient in making sure we understand the facts...We appreciate this company!ANTHONY FERRARA - Service TechnicianAll the Neese-Jones people from the professional office staff to every Technician leaves us with a satisfied experience. Our visit today was performed by Technician Anthony Ferrara. Anthony has serviced our home many times and does a very through inspection every time. We feel very confident recommending Neese Jones and if you give them a try, we sure believe you will not regret it.Doug Hill

Caroline Sherouse

00:14 10 Dec 20

Since posting this negative review, I can confirm that the owner did get in touch with me and asked what I considered would be a fair price for the work done. I asked them to match competitor quotes and he issued me a refund of approximately $174.Now I am happy. The owner says he never wants a customer to feel ‘ripped off.’They had charged us $399.00 to replace a simple ignitor. Poland Heating and Air and Superior Heating and Air have both quoted $225 including the Service Charge.So all is well that ends well. Thank you Neese.

k lynn

22:17 09 Dec 20

After receiving two quotes that I simply couldn’t afford, Neese Jones came highly recommended form a friend. They were able to come out the same day and did what the other two companies were unable to do and got my heat back on. I had obviously been lied to before and was going to be charged for things I did not need done. I’m so grateful for this honest company and their incredible employees. Thank you!!

Henry Gornall

19:06 09 Dec 20

Good people who do excellent quality work.

Lee Arthurs

13:58 09 Dec 20

Frank Marzullo

22:02 07 Dec 20

There is a reason why this is the top rated Heating & Air Co. in the area. They are timely, professional, honest and very easy to do bussiness with. My technician Chris was very personable and professional. He gave me great tips on how to check and keep the system healthy between visits. I'll be a loyal customer as long as I live in their service area, and if I move out, I may just pay them extra to come to my new house because that's how impressed I am with my experience. Thank you Neese Jones for doing bussiness how you do!UPDATE:Going into my 3rd year of being a customer and I've moved to a new house and guess what? YEP! I'm still a customer, all 3 techs that have visited my home have all been personable, professional, and just plain good people. They treat me like a person and my home with respect. If you don't use Neese Jones, your missing out on a great experience with a reliable and honest company.Thank you Neese Jones again for consistently doing bussiness how you do!

Art

14:56 05 Dec 20

NJ has been my H&AC service provider since I built my house 21 years ago. The front and back office folks are super. always there when needed and scheduled. The work and products provided are second to none.

Vinny A

02:53 05 Dec 20

Neese Jones installed my units when we built our home in 1994 and have maintained them for the past 26 years. They are still going strong today, probably because of the excellent care and attention of the service techs at Neese Jones. A special shoutout to Mike Torney who has been our service tech for the majority of these years and has provided nothing but the best service one can expect. Kudos to the Neese Jones team for their equipment and service quality, knowledge, and responsiveness especially during these crazy times. We appreciated the extra cautions taken to ensure social distancing and safe practices.

Sandhya Padiyar

16:47 02 Dec 20

Lynne Hope

00:54 01 Dec 20

Neese Jones has done commercial and residential work for us!!! We love them!! Great work, great rates and above all great people!!!

Joe Carroll

15:45 30 Nov 20

David Cope is our technician and he is so professional, dependable, personable, and just an all around great guy. I own a business and happy employees typically mean they love their job and the company they work for. Well done Neese Jones!

Guy Scull

21:33 27 Nov 20

Our technician, Mike Torney, was absolutely fantastic. Arrived on time, was polite, wore his mask and protective shoe coverings, conducted his HVAC maintenance, informed me of any potential situations in the future and took pictures of these. Very, very thorough.A very good experience. I will keep asking for Mike in the future for all of our HVAC maintenance requirements.

EOA Digital

19:19 27 Nov 20

We were desperate for a HVAC company to repair our A/C system that went down in the middle of people recording in our studio on the weekend. It was over 79° in the rooms-hard to work. I called Saturday evening and they were out Sunday morning. The tech had us back up and cool that morning. Billy was professional and courteous and you just don't find that much today. Thanks to his service, we've signed a maintenance agreement and plan to stay with them.

William Miller

19:34 17 Nov 20

William Misc Techniques

19:31 17 Nov 20

We were so pleased with the ease of making an appointment AND how quickly the Company was able to respond to our request. The technician was extremely knowledgeable, was able to locate the problem and was very patient in explaining what needed to be done. A replacement part needed to be ordered and it arrived the next day!! The Company responded by having a technician come out to install the part and make sure everything was working properly. Based on my personal experience with HVAC companies, Neese Jones Heating & Air Conditioning is so far superior to any other company I have ever used. They are top notch in every respect and I can HIGHLY RECOMMEND them!

Maggie W

00:27 17 Nov 20

I have been a Neese Jones customer for several years because they give good service and value for my money. On a maintenance plan they will come out twice a year to service AC and furnace. I have also used them for repair and been quite pleased with both their response time and their work.

jeannie crane

21:02 16 Nov 20

Jennifer Hauser

18:17 16 Nov 20

Shows up on time and courteous.

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Facebook Rating

5.0

Based on 12 reviews

Neese-Jones

5.0

Simone Dorman

15:33 30 Oct 20

The service is timely, professional, & friendly, including the office staff. Reliable company!

Francesca M Higham

21:40 14 Jul 20

Our AC is working! Mark stayed until the issue was resolved. Jordan, thanks for all your help & for stopping by.

Anna Taylor Barlow

13:27 09 Jul 20

Always great customer service from the beginning to the end! Recommend them for all services! I have been a customer for a long time.

Kyung Ra

17:07 02 Jul 20

I posted this also on Next Door.

Elaine Maida

17:42 07 Apr 20

So during all this Covid-19 Social Distancing, my 12 year old water heater goes out. No stress! Just call Neese-Jones for honest, reliable, on time service. As requested, William Holtzendorf came through the basement door, installed and tested the new water heater with a few additional items at the original quoted price. I never even saw him! Thank you so much for making this process as easy as could be!!

John Neubauer

22:04 19 Nov 19

We have been working with Neese-Jones for the past 2O years! They are a family business that takes pride in their work. Always on time, on budget, and they answer their phones. We have a maintenance program with them and they keep our HVAC functioning as it should...and when we have had an issue (like we all do) they are there immediately. We just had them install a tank-less water heater, and LOVE it! I HIGHLY suggest them to anyone looking for a top notch team.

Kelley Mastin Irwin

00:25 19 Aug 19

Great neighbors are hard to come by. Matthew came straight over after I told him my house was 90 degrees... on a Sunday at 6 pm!!!! THANK YOU

James Burzotta

21:29 12 Dec 16

I have been a customer of Neese Jones since July 2001 when they installed a brand new Trane system in my home I had just bought (16 years ago). They have always been great to work with. They provide great service at a very competitive price and they excel in all customer service areas. Mike has been coming out to my house for years to do the fall and spring service and my system has been just about maintenance free. I had just one part that had to be replaced in 16 years. I just had an A/C system installed today for my basement which only had a heating system previously. However, The main reason I am writing this post is becuase I recently realized that in 16 years of owning my home, Neece Jones is only one of two companies I deal with for my home that has the same great people and same great service. For a homeowner, it's nice to know I don't have to worry about my heating and A/C systems. Thanks!!!

Mark Moczarski

22:23 13 Nov 16

BEST service in the Greater Atlanta Area - Hands down, not even a question!

Jenn Downey

15:41 20 Aug 16

Neese-Jones is the best! Brian was just here and he was so nice to my two year old son. He even got a hug! Thanks for keeping us cool!

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Service Area

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