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Neese Jones Heating & Cooling

Heating & Air Conditioning Services in Alpharetta, GA

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Ductless Systems

Going Ductless? What to Look for in a Ductless Heat Pump System

Ductless heat pumps have long been popular in Europe and Asia as a simple and energy efficient way to keep homes comfortable. Like conventional ducted heat pump systems; they’re highly efficient. Ductless heat pumps go one step further, though. Their ability to warm and cool without the need for ducts makes them easier and cheaper to install than ducted systems.

Ductless heat pumps can handle both chilly winter nights and blazing summer days. They work especially well for the hot, humid summers of Alpharetta and other parts of North Central Georgia. They don’t require construction for duct installation; and they also provide a damage-free way to equip our area’s historical homes with state-of-the-art heating and cooling.

That lack of ductwork is part of what makes these systems so efficient. There are no duct leaks or design flaws to drop the overall efficiency of your heating and cooling system.

Many models of ductless heat pumps are available from a number of manufactures. As with any other heating or cooling system, quality and efficiency vary widely. Lifespan and features are important; but efficiency is the first thing you’ll want to consider when you’re checking out the systems on the market.

Several ratings and industry-wide standards are available to help you compare efficiency between different models. They use independently verified information rather than the manufacturer’s marketing material. There are four main ratings you’ll want to look at:

  • HSPF
  • SEER
  • Energy Star Standards
  • CEE High-Efficiency Specification

Heating Seasonal Performance Factor (HSPF)

As the name implies, HSPF indicates a system’s heating efficiency over the heating season. The rating is used for both conventional ducted systems as well as for ductless systems. It’s calculated by dividing the amount of heat the system puts out over the season; by the amount of electricity used to produce that heat. In this way, it’s a little like “miles per gallon” for your car.

HSPF calculated through testing in accordance with AHRI 210/240 standards. The heat output and also the energy input are averaged out over the whole heating season. This accounts for the system’s efficiency on mild fall days; when efficiency isn’t difficult to achieve, as well as on the coldest winter days; when efficiency is more of a challenge. Because of this, HSPF gives you a reasonable idea of how efficient the system is under real-life conditions. Not just in a testing laboratory.

A higher HSPF indicates a more efficient system. The minimum HSPF set by the Department of Energy (DOE) is 7.7; but for greater energy savings look for a system with an HSPF of 8 or higher. An HSPF of 8.2 or higher is considered high efficiency, but ductless systems with HSPFs of 9 and 10 are also available.

Seasonal Energy Efficiency Ratio (SEER)

Because heat pumps cool as well as heat, they have a rating for their cooling efficiency. The SEER is that rating. It’s the same rating you’ll find on air conditioning systems. Similarly to HSPF, SEER is calculated by dividing the cooling power the system provides by the amount of electricity needed to provide it.

A higher SEER means a more efficient system. According to current regulations, heat pumps and A/Cs must achieve a SEER of at least 13, although systems with SEERs ranging into the mid-20s are also available.

SEER is averaged over the season, but it’s accuracy is limited by the fact that it’s based on a constant outdoor temperature of 82 degrees, an indoor temperature of 80 degrees, and an indoor humidity of 50 percent. Needless to say, for some areas, such as Atlanta and Alpharetta, these parameters are unrealistic. Our summer temperatures and humidity levels often rise much higher, potentially lowering the efficiency of our ductless heating and cooling systems. Despite it’s imperfections, though, a system’s SEER is still worth considering.

Previously, AC and heat pump systems were given only an EER (energy efficiency rating, minus the seasonal averaging). EER is still used today alongside the SEER. EER measures only steady state efficiency under constant operating conditions of 80 degrees indoors and 95 degrees outdoors.

This rating, too, has it’s problems. EER doesn’t account for variations in the time different systems take to reach peak efficiency and it inaccurately assumes the system will be running constantly in 95 degree weather. These days, EER is important primarily for commercial systems, but not so much for residential ones.

Energy Star Standards

One of the simplest ways to find ductless heat pumps with above-average efficiency is to look for the Energy Star logo. Energy Star is a program managed by the U.S. Environmental Protection Agency (EPA) to qualify high-efficiency appliances in a wide variety of categories.

Ductless heat pumps can qualify for the Energy Star logo under the specifications for central air conditioning (CAC) and heat pumps. For this, a split system heat pump will need an HSPF of 8.2 or higher, a SEER of 14.5 or higher, and an EER of 12 or higher. Systems that meet these requirements are around 9 percent more efficient than models that aren’t Energy Star-qualified. For even greater savings, though, ductless heat pumps with HSPFs of 11 or higher and SEERs of 21 or higher are worth considering.

CEE High-Efficiency Specifications

The Consortium for Energy Efficiency, or CEE, is a group of U.S. and Canadian energy efficiency program administrators who have joined forces to help manufacturers, trade union leaders, and government administrators optimize the benefits of current efficiency programs.

Most states and Canadian provinces have laws and guidelines for energy efficiency, but those affected don’t always make the best use of them. The CEE identifies and promotes opportunities for greater energy savings based on those laws and guidelines. The ultimate goal of the consortium is to promote the production of energy efficient products and make them available to more people.

Although the CEE doesn’t promote individual products or manufacturers, it does set standards for high-efficiency equipment. These standards, called the CEE High-Efficiency Specifications are provided for two levels of efficiency.

Tier 1 of the CEE High-Efficiency Specifications for split heat pumps requires the same HSPF, SEER, and EER as the Energy Star standards require. Tier 2 requires a split heat pump to have an HSPF of 15 or greater, a SEER of 12.5 or greater, and an EER of 8.5 or greater.

The CEEs Directory of Energy Efficient HVAC Equipment gives you an easy way to find ductless heat pumps and other products that meet these requirements.

What Else to Look For in a Ductless Heat Pump

Beyond efficiency, there are a few other aspects to check out when shopping for a ductless heat pump:

  • Two-stage operation — Two-stage heat pumps are able to run at reduced capacity when your heating or cooling demand is low. This saves energy compared to one-stage systems that can run only at full capacity.
  • Scroll compressor — An advancement over the conventional reciprocating compressor, scroll compressors aren’t just more energy efficient, they’re also quieter and longer lasting.
  • Durable outdoor unit — A galvanized steel, enamel-painted exterior helps your outdoor unit stand up to the elements.

For professional guidance on finding a ductless system that will keep your home comfortable year round, talk with us at Neese-Jones Heating & Cooling. We provide reliable heating and cooling services throughout Alpharetta, North Metro Atlanta, and elsewhere around Cobb County and North Fulton County. Contact us today.

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Neese Jones Heating and Cooling logo

1120 Alpha Drive
Alpharetta, GA 30004

Google Rating
4.9
Based on 633 reviews
Neese Jones Heating & Air Conditioning Inc.
Neese Jones Heating & Air Conditioning Inc.
4.9
ross billingsley
00:18 19 Jan 21
Jessica Burger
12:40 16 Jan 21
Eric Sundby
23:45 14 Jan 21
By far the best HVAC company I've worked with. Highly recommended!
Henry Rischitelli
18:43 14 Jan 21
David MacIntosh
21:26 13 Jan 21
We needed a system replaced and got quick quality service at a reasonable price. Techs Tyler and Kyle were very nice, knowledgeable, skilled and professional. After that we signed up for semi-annual evaluation and maintenance.
ANTHONY WRIGHT
21:19 13 Jan 21
Eddie Montero
15:43 13 Jan 21
Robert Kaufmann
19:38 12 Jan 21
Marie Graham
18:39 12 Jan 21
Our two, 16 year old water heaters (50 gal, gas) finally broke down and starting leaking everywhere - we noticed this on Sunday evening but it likely happened earlier in the weekend. Called Neese Jones Monday morning at 8:00 and they had the two new units delivered (thanks DJ Mike!) and installed (thanks Mike T and his - unfortunately name unknown - assistant!) that afternoon. Cindy W. in the office was so helpful and friendly. We have used Neese Jones for our HVAC maintenance and installation for almost 10 years and I have never had any complaints. Service is always easy to schedule, technicians are quick but thorough and neat, and always very nice!
Mary Ann Farrow
12:38 09 Jan 21
Rapid response to our emergency call due to non-functioning AC .Our service tech was friendly, competent and eager to repair unit.
Cyn L
13:50 07 Jan 21
Called Neese Jones yesterday since the heat had shut of at night . We were told someone would come by between 11-3 pm. The technician finally turned up at 7.30 pm. In the mean while the heat had comeback on its own. He ran diagnostics and told us our damper was faulty and would need to be changed . We paid him $97 for his diagnosis .Today we got a call informing us it would be $485 parts and labor to change the damper and we gave them the go ahead since he diagnosed it as faulty.The technician comes in this evening and tells us nothing is wrong with our existing damper and charged us $85.00 for his visit today blaming us for not informing them the damper is working ! I’m not a professional and I based my decision on your diagnosis and yet you charge us for a wrong diagnosis and a unnecessary visit ! That’s just unprofessional!Update: Received a call from Mr. Neese . He heard our grievance and offered an appropriate solution . Nice to know that there are still businesses that are about service and not just profit! Updating my previous rating to 4 stars.
Joe keith
22:58 06 Jan 21
william grant
20:11 06 Jan 21
Robert Segat
17:36 05 Jan 21
Stelio Suarez
16:37 05 Jan 21
Sally Geraci
16:42 30 Dec 20
Always on time, careful with our home and professional. They have been in our home 2x a year for 14 years now. Totally happy with this company.
Jeff H
19:33 29 Dec 20
Monday, Dec. 28, 2020, we had a technician come out to do the winter service of our system. It's an older system so we know there will be issues. The tech must have knocked the ignitor out of position so when we turned the heat on that night it would not ignite. Called Neese Jones this morning (Dec. 29) and they answered and said they would have another tech come out that afternoon. Knowing how busy they are we appreciated their quick response. Anthony was our tech who came out today and fixed the problem. He is AWESOME! Identified the problem. Fixed it very quickly and saved us before the next blast of cold air comes through. Thank you Anthony!
Stan Thompson
18:20 28 Dec 20
Their employees are very professional and we have been very pleased with their service.
Randy Muecke
10:59 22 Dec 20
Always the best. Have been using them over 25 years.Allan is always knowledgeable and polite.
Don Richmond
11:39 19 Dec 20
Prompt on time for appointment. Knowledgeable technician. Reasonable price for service preformed.
J Trinkle
22:38 18 Dec 20
I have been a customer for over 15 years. . They are professional, reliable, trustworthy, and good at what they do.
Joel Gottlieb
18:37 18 Dec 20
All company personnel were professional and prompt. We're glad we selected Neese-Jones.
Gerald Scott
15:34 18 Dec 20
We could not ask for better service than we get from Neese Jones. They are prompt, professional, understanding of our needs and prompt to respond to every situation. I’ve been using Neese Jones for about 15 years. They have been a great company to work with. Service is great; charges are often less than I expected.
Mitchell Paull
20:44 17 Dec 20
Wonderful people!
Dustin Pitts
17:09 17 Dec 20
Scott Allen
16:04 17 Dec 20
They have been handling our Heating and Air needs for many years. Once again, so impressed with the quality of service. Entire team from the office to the field are very professional. Highly recommend Neese Jones.
Michael Russell
02:18 16 Dec 20
We have had Neese Jones service our HVAC needs for almost 20 years and their Customer Service is the best! The people at Neese Jones are their #1 asset and providing quick, responsive service is something we have come to rely on all these years. I have always felt as if they have my best interests, both comfort and economic, in mind when providing service and offering solutions!
Ed Rugg
17:39 12 Dec 20
We have a geothermal HVAC (Waterfurnace) system which has been installed, replaced once, and maintained twice a year for about 25 years by Neese Jones. Our technician, David Cope is a thorough professional and delight to work with. Neese Jones provides excellent service!
William Casement
22:18 11 Dec 20
Andy Simpson
18:52 11 Dec 20
Efficient, polite and follows COVID-19 requirements by wearing a mask in the house. Would highly recommend.
Todd Halverson
17:45 10 Dec 20
We've used Neese Jones for years, and have not been disappointed. We've been fortunate to have Keith here multiple times, and he's always on time, professional & courteous. He's great at diagnosing the issue, then explaining in layman's terms what the issues are, then always provides multiple options to address them. I never feel pressured to do anything without fully understanding costs & everything involved.
Doug Hill
16:31 10 Dec 20
We have been using Neese-Jones since 2006. We have found this company to be very reliable, professional and courteous. They service our units twice a year and leave us with a through explanation and written report detailing all they did during the inspection. They are never in a rush and are patient in making sure we understand the facts...We appreciate this company!ANTHONY FERRARA - Service TechnicianAll the Neese-Jones people from the professional office staff to every Technician leaves us with a satisfied experience. Our visit today was performed by Technician Anthony Ferrara. Anthony has serviced our home many times and does a very through inspection every time. We feel very confident recommending Neese Jones and if you give them a try, we sure believe you will not regret it.Doug Hill
Caroline Sherouse
00:14 10 Dec 20
Since posting this negative review, I can confirm that the owner did get in touch with me and asked what I considered would be a fair price for the work done. I asked them to match competitor quotes and he issued me a refund of approximately $174.Now I am happy. The owner says he never wants a customer to feel ‘ripped off.’They had charged us $399.00 to replace a simple ignitor. Poland Heating and Air and Superior Heating and Air have both quoted $225 including the Service Charge.So all is well that ends well. Thank you Neese.
k lynn
22:17 09 Dec 20
After receiving two quotes that I simply couldn’t afford, Neese Jones came highly recommended form a friend. They were able to come out the same day and did what the other two companies were unable to do and got my heat back on. I had obviously been lied to before and was going to be charged for things I did not need done. I’m so grateful for this honest company and their incredible employees. Thank you!!
Henry Gornall
19:06 09 Dec 20
Good people who do excellent quality work.
Lee Arthurs
13:58 09 Dec 20
Frank Marzullo
22:02 07 Dec 20
There is a reason why this is the top rated Heating & Air Co. in the area. They are timely, professional, honest and very easy to do bussiness with. My technician Chris was very personable and professional. He gave me great tips on how to check and keep the system healthy between visits. I'll be a loyal customer as long as I live in their service area, and if I move out, I may just pay them extra to come to my new house because that's how impressed I am with my experience. Thank you Neese Jones for doing bussiness how you do!UPDATE:Going into my 3rd year of being a customer and I've moved to a new house and guess what? YEP! I'm still a customer, all 3 techs that have visited my home have all been personable, professional, and just plain good people. They treat me like a person and my home with respect. If you don't use Neese Jones, your missing out on a great experience with a reliable and honest company.Thank you Neese Jones again for consistently doing bussiness how you do!
Art
14:56 05 Dec 20
NJ has been my H&AC service provider since I built my house 21 years ago. The front and back office folks are super. always there when needed and scheduled. The work and products provided are second to none.
Vinny A
02:53 05 Dec 20
Neese Jones installed my units when we built our home in 1994 and have maintained them for the past 26 years. They are still going strong today, probably because of the excellent care and attention of the service techs at Neese Jones. A special shoutout to Mike Torney who has been our service tech for the majority of these years and has provided nothing but the best service one can expect. Kudos to the Neese Jones team for their equipment and service quality, knowledge, and responsiveness especially during these crazy times. We appreciated the extra cautions taken to ensure social distancing and safe practices.
Sandhya Padiyar
16:47 02 Dec 20
Lynne Hope
00:54 01 Dec 20
Neese Jones has done commercial and residential work for us!!! We love them!! Great work, great rates and above all great people!!!
Joe Carroll
15:45 30 Nov 20
David Cope is our technician and he is so professional, dependable, personable, and just an all around great guy. I own a business and happy employees typically mean they love their job and the company they work for. Well done Neese Jones!
Guy Scull
21:33 27 Nov 20
Our technician, Mike Torney, was absolutely fantastic. Arrived on time, was polite, wore his mask and protective shoe coverings, conducted his HVAC maintenance, informed me of any potential situations in the future and took pictures of these. Very, very thorough.A very good experience. I will keep asking for Mike in the future for all of our HVAC maintenance requirements.
EOA Digital
19:19 27 Nov 20
We were desperate for a HVAC company to repair our A/C system that went down in the middle of people recording in our studio on the weekend. It was over 79° in the rooms-hard to work. I called Saturday evening and they were out Sunday morning. The tech had us back up and cool that morning. Billy was professional and courteous and you just don't find that much today. Thanks to his service, we've signed a maintenance agreement and plan to stay with them.
William Miller
19:34 17 Nov 20
William Misc Techniques
19:31 17 Nov 20
We were so pleased with the ease of making an appointment AND how quickly the Company was able to respond to our request. The technician was extremely knowledgeable, was able to locate the problem and was very patient in explaining what needed to be done. A replacement part needed to be ordered and it arrived the next day!! The Company responded by having a technician come out to install the part and make sure everything was working properly. Based on my personal experience with HVAC companies, Neese Jones Heating & Air Conditioning is so far superior to any other company I have ever used. They are top notch in every respect and I can HIGHLY RECOMMEND them!
Maggie W
00:27 17 Nov 20
I have been a Neese Jones customer for several years because they give good service and value for my money. On a maintenance plan they will come out twice a year to service AC and furnace. I have also used them for repair and been quite pleased with both their response time and their work.
jeannie crane
21:02 16 Nov 20
Jennifer Hauser
18:17 16 Nov 20
Shows up on time and courteous.
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Facebook Rating
5.0
Based on 12 reviews
Neese-Jones
Neese-Jones
5.0
Simone Dorman
15:33 30 Oct 20
The service is timely, professional, & friendly, including the office staff. Reliable company!
Francesca M Higham
21:40 14 Jul 20
Our AC is working! Mark stayed until the issue was resolved. Jordan, thanks for all your help & for stopping by.
Anna Taylor Barlow
13:27 09 Jul 20
Always great customer service from the beginning to the end! Recommend them for all services! I have been a customer for a long time.
Kyung Ra
17:07 02 Jul 20
I posted this also on Next Door.
Elaine Maida
17:42 07 Apr 20
So during all this Covid-19 Social Distancing, my 12 year old water heater goes out. No stress! Just call Neese-Jones for honest, reliable, on time service. As requested, William Holtzendorf came through the basement door, installed and tested the new water heater with a few additional items at the original quoted price. I never even saw him! Thank you so much for making this process as easy as could be!!
John Neubauer
22:04 19 Nov 19
We have been working with Neese-Jones for the past 2O years! They are a family business that takes pride in their work. Always on time, on budget, and they answer their phones. We have a maintenance program with them and they keep our HVAC functioning as it should...and when we have had an issue (like we all do) they are there immediately. We just had them install a tank-less water heater, and LOVE it! I HIGHLY suggest them to anyone looking for a top notch team.
Kelley Mastin Irwin
00:25 19 Aug 19
Great neighbors are hard to come by. Matthew came straight over after I told him my house was 90 degrees... on a Sunday at 6 pm!!!! THANK YOU
James Burzotta
21:29 12 Dec 16
I have been a customer of Neese Jones since July 2001 when they installed a brand new Trane system in my home I had just bought (16 years ago). They have always been great to work with. They provide great service at a very competitive price and they excel in all customer service areas. Mike has been coming out to my house for years to do the fall and spring service and my system has been just about maintenance free. I had just one part that had to be replaced in 16 years. I just had an A/C system installed today for my basement which only had a heating system previously. However, The main reason I am writing this post is becuase I recently realized that in 16 years of owning my home, Neece Jones is only one of two companies I deal with for my home that has the same great people and same great service. For a homeowner, it's nice to know I don't have to worry about my heating and A/C systems. Thanks!!!
Mark Moczarski
22:23 13 Nov 16
BEST service in the Greater Atlanta Area - Hands down, not even a question!
Jenn Downey
15:41 20 Aug 16
Neese-Jones is the best! Brian was just here and he was so nice to my two year old son. He even got a hug! Thanks for keeping us cool!
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